SERVICE AGREEMENT & TERMS OF SALE

Last Updated: October 28, 2026

These Terms of Service ("Terms") are a binding agreement between you ("Client") and The Stream Team, LLC, a Maryland limited liability company ("The Stream Team," "we," "us"). You accept these Terms when you purchase any program, add-on, consulting session or digital product on our website, or sign a proposal or scope of work that references them.

1. Services and scope

1.1 Services. We provide webinar strategy, promotion support, live event production, hosting (when purchased as an add-on), and post-event content and reporting.

1.2 Scope. Deliverables are those listed in the product description you purchased on our website or in a proposal or scope of work signed by both parties (a "Proposal").

1.3 Order of precedence. If a signed Proposal conflicts with these Terms, the Proposal controls for that engagement. Otherwise these Terms apply.

1.4 Independent contractor. We are an independent contractor, not your employee or agent. We supply our own equipment and software for our work. We do not supply your or your speakers' hardware or internet connections.

2. Payment

2.1 Payment options. You may pay in one of two ways, unless your Proposal says otherwise:

• Pay in full: pay the full fee by credit card at checkout on our website.
• Two invoices: we invoice 50% of the program fee when the Proposal is signed and the remaining 50% after the live event. Each invoice is due within [30] days of its invoice date, by ACH or credit card.

2.2 Ongoing programs and add-ons. Quarterly and monthly programs are billed at the start of each period, by card subscription or by invoice (see Addendum A). Add-ons are billed with the program they belong to.

2.3 Late payments. Amounts not paid by the due date accrue a late fee of 1.5% per month, or the maximum rate allowed by law if lower, until paid.

2.4 Work pause. If any invoice is more than 15 days past due, we may pause all work, including scheduled events, until your account is current. Dates affected by a pause will be rescheduled based on our availability.

2.5 Taxes and fees. Fees exclude any applicable taxes. You are responsible for your bank's or payment processor's fees on your side of the transaction.

2.6 No subjective refunds. We do not give refunds for subjective dissatisfaction once the deliverables described in your purchase or Proposal have been delivered.

2.7 Right to decline. We may decline or cancel any order before work begins and refund anything you've paid, for example if you are not operationally ready or communication becomes abusive.

3. Cancellation and rescheduling

3.1 Rescheduling the live event. You may reschedule the live event once at no charge with at least 14 days' written notice. With less than 14 days' notice, a $250 rebooking fee applies. Later dates depend on our availability.

3.2 Cancelling a program. You may cancel by written notice. What you owe depends on when you cancel:

When you cancel	Amount owed
Before kickoff	Nothing; any payment is refunded in full
After kickoff, before the live event	50% of the program fee
After the live event	100% of the program fee

If you paid in full, we refund the difference between what you paid and what you owe. If you pay by invoice, we issue a final invoice for any amount owed beyond what you've paid.

3.3 Missed sessions. If you miss a scheduled strategy session, check-in or dry run without notice, that session is forfeited and will not be rescheduled. We will make reasonable efforts to keep the program on schedule.

4. Client responsibilities and technical requirements

4.1 Equipment. You and your speakers are responsible for your own computers, cameras, microphones and internet connections. We strongly recommend a wired ethernet connection. We are not responsible for quality problems caused by unstable connections or equipment.

4.2 Access and approvals. You will give us timely access to the platforms we need (webinar, email and CRM) and approve work within the time set in your Proposal, or within 2 business days if none is set. Delays on your side may move scheduled dates.

4.3 Assets. Logos, slide decks and speaker headshots are due at least 48 hours before the live event. Late assets may be left out.

4.4 Speakers and consent. You are responsible for confirming your speakers and obtaining their consent to be recorded and for the recording and their likeness to be used in repurposed content.

4.5 Your audience. Registrants come from your own promotion. You are responsible for sending promotion to your own lists and channels.

5. Third-party platforms, AI tools and subcontractors

5.1 Platforms. We are not responsible for outages or failures of third-party platforms such as Zoom, StreamYard, Riverside, LinkedIn, HubSpot or your webinar provider. If a platform-wide outage disrupts your live event, we will reschedule it once at no additional labor cost. Fees are not refunded for the original date.

5.2 Software costs. Unless your Proposal says otherwise, you pay for your own platform and software subscriptions.

5.3 AI and production tools. We use AI-assisted and white-labeled software to plan, build, track and repurpose your program, including transcripts, clips and summaries. Any material you share may be processed by these tools under their own security and privacy terms. A human reviews all client-facing deliverables. Tell us in writing if any material must not be processed by AI tools. Our event platform is optional; if you choose to use it, Addendum B also applies.

5.4 Subcontractors. We may use vetted subcontractors, such as a backstage producer or video editor. They are bound by confidentiality obligations, and we remain responsible for their work.

6. No performance guarantees

6.1 Marketing results. We guarantee professional execution of the deliverables in your purchase or Proposal. We do not guarantee registrations, attendance, leads, pipeline, closed revenue or retention. Results depend on your audience, offer, promotion and sales follow-up.

6.2 Targets. Any targets in a Proposal are shared goals used for planning and reporting, not promises.

6.3 Content performance. We do not guarantee social engagement, reach or search rankings for any content we produce.

7. Revisions and changes to scope

7.1 Revisions. Each creative deliverable includes two rounds of revisions, requested in writing within 5 business days of delivery. After that, the deliverable is considered approved. Additional revisions are billed at $150 per hour.

7.2 Changes to scope. Work outside your purchase or Proposal, such as paid ad management, custom video or design, or CRM integration beyond registrant syncing, is quoted separately and begins only after you approve the quote in writing.

8. Intellectual property, portfolio use and confidentiality

8.1 Your content. Once all fees for a program are paid in full, you own the final recordings, pages, emails and repurposed content we create for that program. You keep ownership of everything you provide to us.

8.2 Our methods. We keep ownership of our templates, frameworks (including the 2-4-2 Framework), checklists, processes and run-of-show formats, and may reuse them for other clients. You receive a license to use them as part of your deliverables.

8.3 Portfolio and case studies. We may name you as a client and describe the work in general terms. We will publish results, quotes, logos or recordings only with your written approval.

8.4 Confidentiality. Each party will keep the other's non-public business information confidential and use it only for this engagement, except where disclosure is required by law. This obligation continues for 2 years after the engagement ends.

9. Data privacy and compliance

9.1 Your data. You own all registrant, attendee and lead data collected through your program. We access it only to deliver the services and do not sell it or use it for any other client, except aggregated, anonymized or de-identified data as described in Addendum B, Section B.7.

9.2 Compliance. You are responsible for having a lawful basis to contact your audience and for complying with applicable laws, including CAN-SPAM, TCPA, GDPR and state privacy laws. We act on your instructions as the technical executor.

9.3 Health and sensitive data. Our services are not designed to handle protected health information or other regulated sensitive data, and we do not sign business associate agreements. You agree not to share such data with us or collect it through program registration forms.

9.4 Security. We use reasonable safeguards to protect access to your accounts and data, and we will notify you promptly if we learn of unauthorized access affecting your data.

10. Liability and indemnification

10.1 Limitation of liability. Neither party is liable for indirect, incidental or consequential damages, including lost profits or lost data. Our total liability for any claim is limited to the fees you paid for the program or service the claim relates to. This section does not limit or reduce your indemnity obligations under Addendum B.

10.2 Your indemnity. You will defend and indemnify us against third-party claims arising from content, materials or data you or your speakers provide, including claims of copyright infringement, defamation or privacy violations.

10.3 Our indemnity. We will defend and indemnify you against third-party claims that materials we created (excluding anything you provided) infringe that party's intellectual property.

11. Term, termination and events beyond our control

11.1 Term. These Terms apply from your purchase or signed Proposal date until all services are delivered and all fees are paid.

11.2 Termination for cause. Either party may end an engagement with written notice if the other materially breaches these Terms and does not fix the breach within 10 days. If we end it for your breach, the cancellation amounts in Section 3.2 apply. If you end it for our breach, you pay only for work completed and accepted.

11.3 Events beyond our control. Neither party is liable for delays caused by events outside its reasonable control, such as natural disasters, widespread outages or serious illness. If Julie is unable to run a live event, we will either provide a qualified backup producer or reschedule the event at no extra cost, at your choice.

11.4 Survival. Sections on payment, intellectual property, confidentiality, data, liability and governing law continue after an engagement ends.

12. Governing law and general terms

12.1 Governing law. These Terms are governed by the laws of the State of Maryland. Any dispute will be brought in the state or federal courts located in Baltimore County, Maryland.

12.2 Disputes. Before filing any claim, both parties will try in good faith to resolve the dispute through direct discussion for at least 30 days.

12.3 Notices. Notices must be in writing and sent by email to julie@getthestreamteam.com for us, or to the contact named in your purchase or Proposal for you.

12.4 Entire agreement. These Terms and any signed Proposal are the entire agreement between us for the services and replace earlier discussions. If any provision is unenforceable, the rest remains in effect. Apart from our Technology Suppliers' rights under Addendum B, these Terms create no third-party beneficiaries.

12.5 Changes to these Terms. We may update these Terms from time to time. The version in effect when you purchase or sign a Proposal applies to that engagement.

12.6 Electronic acceptance. Purchasing online or signing a Proposal electronically has the same effect as a handwritten signature.

Addendum A: Ongoing programs

This addendum applies when you commit to a quarterly or monthly cadence after your first program.

A.1 Cadence and commitment. Quarterly programs run one webinar program per quarter with a minimum commitment of [3] quarters. Monthly programs run one webinar per month as a series with a minimum commitment of [3] months. Your Proposal states the price and start date.

A.2 Billing. Each period is billed at its start, by automatic card subscription or by invoice due within [15] days. Sections 2.3 (late payments) and 2.4 (work pause) apply.

A.3 Renewal and cancellation. After the minimum commitment, your program renews period to period. Either party may cancel with at least 30 days' written notice before the next period begins. Cancelling during the minimum commitment requires paying the remaining committed periods, unless we agree otherwise in writing.

A.4 Scheduling. Topics and dates for each period are agreed at the quarterly planning session. Unused webinars in a period do not roll over unless we agree in writing.

A.5 Reporting. Ongoing programs include cumulative reporting on results from earlier programs, using data from your CRM.

Addendum B: Event Platform Terms

Using the Platform is optional. This addendum applies only to Clients who choose to be onboarded to the event setup, promotion and tracking platform we provide (the "Platform"). You must accept it before you are onboarded. "Technology Suppliers" means the companies whose technology powers the Platform, including their sub-processors. If this addendum conflicts with anything else in these Terms or a Proposal, this addendum controls for your use of the Platform.

B.1 Consents. You represent and warrant that, for all contacts, visitors and attendees processed through the Platform, you have obtained and maintain every consent, opt-in, lawful basis, notice and disclosure required by applicable law, including:

• prior express written consent for SMS and telephone marketing;
• a lawful basis or opt-in for email, with a working unsubscribe link and accurate sender and physical address disclosure;
• a compliant cookie and tracking notice and, where required, consent for website visitor identification, identity resolution and data enrichment; and
• notice to, and consent from, every attendee before any event is recorded or transcribed, sufficient to satisfy the strictest applicable two-party consent or wiretap law.

B.2 Ownership of properties. You warrant that you own or control every website or digital property on which a Platform tracking pixel is deployed, and that you have authority to deploy it.

B.3 Data. You are the controller of the personal data you process through the Platform. You authorize us and our Technology Suppliers, including their sub-processors, to process that data to deliver the Platform. You warrant that you have authority to transfer contact data to any CRM or other system connected to the Platform.

B.4 Prohibited use. You will not use the Platform to send spam, harass anyone, commit fraud, transmit malware, scrape data in violation of third-party terms, or engage in any unlawful or deceptive practice.

B.5 Indemnity. You will indemnify, defend and hold harmless The Stream Team and our Technology Suppliers from any claim, demand, investigation, regulatory proceeding, fine, penalty, statutory damages award and reasonable attorneys' fees arising from your data, content, instructions, outreach, tracking or recording, or from your breach of Sections B.1 through B.4. This indemnity is not capped and is not reduced by any limitation of liability elsewhere in these Terms or a Proposal.

B.6 No warranty; limitation. The Platform is provided "as is." Our Technology Suppliers make no warranty to you and have no liability to you. Your remedies relating to the Platform lie solely against The Stream Team.

B.7 Aggregated data. You agree that technical, telemetry and operational data, and data that has been aggregated, anonymized or de-identified, may be used by The Stream Team and our Technology Suppliers for any lawful purpose, including operating and improving the Platform and training and benchmarking machine learning and AI models.

B.8 Third-party beneficiaries. Our Technology Suppliers are intended third-party beneficiaries of Sections B.1 through B.7 and may enforce them directly against you.

B.9 Suspension. We may suspend your access to the Platform immediately if a consent, messaging or data-handling obligation has been breached, or if a carrier, platform, regulator or Technology Supplier requires it.

B.10 Choosing not to use the Platform. You may decline the Platform by choosing that option in your Proposal or telling us in writing before onboarding. If you decline, this addendum does not apply, none of your data is processed through the Platform, and we deliver your program with our standard production tools. Platform-only features, such as automated visitor identification and registration drop-off tracking, will not be included, and your Proposal will note any change to deliverables or timing. You may also leave the Platform later by written notice; Platform processing of your data then stops, but Sections B.1 through B.8 continue to apply to data already processed.